Appointment system during COVID19 and post-pandemic period.

First let me say, I want to make your experience of osteopathy a very pleasant one, and this pandemic has made life difficult for all of us. So apologies if this all seems complicated, it is for everyone's safety.

For data protection reasons - please do NOT email me any personal details.

For the time-being ALL appointments will be in 2 parts 1)Video/telephone consultation 2)Face-to-Face treatment - provided it is appropriate.

The fee is therefore now payable in two parts for New Patients See left.

The TOTAL is now £50 for new patients and £42 for a follow-up appointment.

Step 1) For NEW & EXISTING Patients. Please telephone me to book a consultation - this will NOT usually be at the time of booking.

Step 2) After making the BOOKING for the video consultation, please pay for this portion if you are a new patient(see Left) by using: paypal.me/lakebeckley

Click this Paypal icon to be redirected straight to Lake's paypal.me, then please enter the amount, press 'next', login to Paypal as normal.

PayPal Logo

Step 3) Please confirm that you have paid by email and that you consent to the video/telephone consultation & that you are happy for me to keep written notes (fully compliant with Data protection/GDPR) - do NOT include any personal information please. If we have agreed a Zoom meeting I will send the link to this email address.

Step 4) The video/telephone consultation appointment, will include taking a full medical case history from you, asking you all about the issue the appointment is for.

It might be helpful to wear sportswear for the appointment, to help with diagnosing from your movements during active testing. I will NOT be recording the video.

Advice will be given, for how you can self-help and/or a Face-to-face treatment booked, or other suggested action.

For you to get the best from the appointment, we need to set a time when you won't be disturbed by friends and family, just as if this was taking place in the clinic. You're welcome to have a chaperone in the room, but I need to note their presence on the notes.

Step 5) There will also be a COVID19 checking txt or phone call the night before/or morning of the appointment. To ensure you have minimal risk to me (I am in the moderate risk category) or any of my clients.

Step 6) The Face-to-Face treatment, if appropriate. Due to following NHS/PHE/PHW protocols there maybe instances when I'm currently not able to see you - either because you need to self-isolate as a possible COVID19 carrier or because you might be in a higher risk category. Therefore please do not pay for this part until I have given you a clinic appointment.

Please bring the cash fee or a pre-written cheque (see Left)- in an envelope please.

I will read through the COVID19 Protocols by telephone when we book a clinic appointment booked, please read them again here before attending COVID19 protocols in place.

As per the protocols, as we will be spending approx 15-30 minutes within 2m of each other, you will be required to wear a mask for the clinic appointment, please attend wearing one. I do have a few masks available to clients at an additional £1, so don't panic if you don't have one, but please check in advance that I have one for you.

Please also bring clean socks with you to put on as you take your shoes off, and to remove after the appointment, as the floors are carpet.

Finally I can't provide the dignity towel/blanket at this time.

Step 6) I will ring you later that evening or the following morning to book a follow-up by telephone, in order to keep face-to-face time minimal.

Follow-up appointments

As steps above, but shorter consultation and total £42 fee. If I have only seen you the week before, this might be a quick chat. But I will still do this prior to seeing you Face to Face, to reduce the contact time and lower risks for both of us.

Cancellation fees for clinic appointments

Please ring to postpone if you may have been in contact with someone with COVID19, or have symptoms yourself - you must self isolate.
If you have a standard cold or sickness, please still postpone, as treatment is not good for you whilst your body is in recovery from illness - The fee will then be waived due to illness or COVID19 cancellations.

However, a 100% fee will be charged if you fail to attend an appointment without giving any notification, or give less than 2 hours notice (if not due to illness).

A 50% fee may have to be applied if you give less than 48 hours notice of cancellation because your work is more important.

Please understand I'm self-employed, if people don't turn up I lose income.

Osteopathy is for all the family

"I feel like a 2 year old!" Margaret (after treatment to help her knee pain caused by osteoarthritis).